FreshMenu Richmond Town

The quality has WORSENED!!!! Honestly the brand owner should take a bite to understand what the customers feel. Agree that price is affordable and its always on offer but the quality is beyond average. Ordered ghee roast rice bowl, rice was ok though overloaded with jeera, but the chicken oh my god. 2 pieces of boneless chicken just simmered in some sweet tasting tomato puree is NOT GHEE ROAST. Horrible experience . Also the mistake i did spent additional rs 40 to add garlic bread two stale pieces of dry bread was served

I recently ordered a Veg Creamy Mushroom pasta from Fresh Menu, and I am extremely disappointed with the entire experience. As a vegetarian, I was looking forward to enjoying a delicious, meat-free meal, but to my dismay, I received a chicken pasta instead. This error is not just an inconvenience but a serious oversight that demonstrates a lack of care and attention to customer preferences. Here’s a detailed account of my issues: 1. **Incorrect Order**: I ordered a Veg Creamy Mushroom pasta, but what I received was a chicken pasta. This mistake is inexcusable, particularly for someone who follows a strict vegetarian diet. Consuming meat is against my dietary restrictions, and this error left me without a proper meal. 2. **Quality Control**: The fact that such a fundamental mistake occurred points to a significant lapse in quality control. Ensuring that the correct ingredients are used in dishes is essential, especially when catering to customers with specific dietary needs or preferences. 3. **Customer Service**: When I contacted customer service to report the issue, I was met with indifference and a lack of urgency. It took an unreasonably long time to even get an acknowledgment of the mistake. This poor response added to my frustration and disappointment. 4. **Trust and Reliability**: This experience has severely damaged my trust in Fresh Menu. As a regular customer, I expect consistency, accuracy, and a certain standard of service. This incident has made me question whether I can rely on Fresh Menu in the future. Overall, I am incredibly disappointed with this experience. I hope Fresh Menu takes immediate action to address these issues and prevent such errors from happening again. It’s vital for a restaurant to respect its customers’ dietary preferences and deliver the correct orders. I expect a swift and satisfactory resolution to this matter.

I had ordered egg rice and chicken 65 recently, which was the worst food of my whole life. Maggie would be the better choice if I had to eat anything... Just one bite and I was almost in the stage of vomiting

Freshness above all✨ Ordered peri peri paneer steak burger, ghee roast chicken wrap, mint chaas, crumble blueberry cake from @freshmenu for my lunch and got totally bowled over by the taste and amount of freshness it offers. Loved each every bite of the burger and the roll was prepared nicely too. The mint chaas was refreshing as well. The blueberry flavour was also coming out well in the dessert cake. Altogether, it was quite a satiating meal.

I ordered a Korean Fried Chicken Club Sandwich for breakfast. Though well-presented, it was painfully average taste-wise. All it honestly did was rescue my hunger pangs, but that's about it.

Today's lunch from freshmenu. Tried their newly launch dessert '' Hemp brownie '' which was amazing. Other things which I tried are Creamy mexicano sub Asian veggie stirfry bowl Choco mousse mudcake.loved it.

Ordered online through zomato. Pretty quick delivery. The salad was refreshing with diced cucumbers, beans, corns etc tossed with lettuce and seasoned with cumin and dressings. The protein rich boiled foxtail millet with milk cream and curd garnished with roasted Indian herbs was filling, yummy and healthier.