IRCTC (INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD)

Worst experience with simhapuri SF express. No cleanliness of bathrooms. Indian railways must and should focus on cleanliness first. At junctions no bathroom cleaning was happened. Bathrooms with full of smell of Train number 12709 Worst experience with IRCTC. @irctc.official

IRCTC Munnar–Alleppey Rail Tour Package Review We recently completed the Munnar–Alleppey Rail Tour Package (5N/6D) by IRCTC Tourism (Comfort Class) — and it was overall a memorable, well-managed, and scenic holiday experience. The logistics, travel arrangements, and accommodation were thoughtfully planned, with a few areas needing improvement. What We Loved: Pre-trip coordination: Train tickets and itinerary were shared 2 days before departure, which helped us plan confidently. Hotel stay in Munnar (ABAD Copper Castle) was excellent — amazing views from the room, spotless interiors, and warm, professional staff. Truly a peaceful stay amidst nature. The houseboat ride in Alleppey was a calming, unique experience. The cruise through the backwaters was beautiful, and the onboard staff were friendly. Private AC vehicle and driver were reliable, punctual, and made travel comfortable. What Can Be Improved: Train journey (Kanyakumari Express) was disappointing. Bathrooms were not maintained, smelly, and lacked water for most of the 12-hour ride. This made the experience uncomfortable, especially for women and senior citizens. Basic hygiene and water supply need urgent attention. Houseboat cleanliness was a letdown — floors were dusty, waste papers left around, and it didn’t feel guest-ready. We had to wear slippers indoors throughout. Also, while food was fresh, it was too oily for our taste. Food at ABAD Copper Castle was the only downside of an otherwise great stay — the meals didn’t taste good, and we avoided ordering again. Final Thoughts: If you're looking for a semi-guided, peaceful getaway through Kerala, this IRCTC package is great value. The itinerary is well thought out, and the scenic beauty of Munnar and Alleppey really shines. Just be prepared for a few rough edges in execution — mainly around food and cleanliness. We’d definitely recommend this tour for couples or families, but with the hope that IRCTC improves on-ground hygiene and food quality for a fully 5-star experience.

The worst of worst! Can't even express how disappointed we are choosing irctc! Train delayed by 2 hrs. Not sure what's the point of booking in advance when it feels like an unreserved compartment! Horrible! Never choosing Indian railways ever again! Not recommending IRCTC to anyone! You wasted our entire day!

After the horrible stories we hear about Indian railways, this was a short haul train journey of Shatabdi from Chennai to Bangalore but their pantry and food service was pretty good! So yes had to share this image!

Today Fruit salad purchase Basava train at SBC Station poor quality,worst smil..

Staff was helpful. Limited or no options for booking coaches from Bangalore to and fro Thrissur. Struggled hard to locate the office as the new location situated in the IDBI complex in Rajajinagar was not updated in the Google map. Will be helpful if updated soon.

Government of India central best thanks