Universal Travel And Tourism

Don’t plan anything with universal adventure. We booked a 2 Dham Yatra, and they provided zero service. We had to do everything on our own. We paid around 80%, but they still demanded full payment upfront without providing any services. The operation coordinator, Neha, had no information about our hotel accommodations. They initially promised specific hotels, but upon arrival, they changed the hotels, claiming it was part of the same chain. Instead, they provided rooms in under-construction buildings with basic facilities, labelling them as budget hotels.

Firstly he gave me an overall package (taxi and hotel stay) of Rs. 45k for 5 days. He gave a good vehicle (Innova Crysta) which we already agreed to. But even after repeated requisitions of each day hotel stay, he was not informing me my hotel in different cities. Only because he was booking worst hotels in those cities. We were 2 couples and on the third night he booked a single room with 2 double beds in it and asked us to stay together. He just had to say that this is a rushy weekend and you should be thankful that I booked a hotel even with a single room. Nightmare experience in each day of my hotel stay of 5 days. On the top of it, on the third day, he escalated the package to 59k citing some confusion reason. Later we agreed to settle on 55k. All he had to say was we are into 20 yrs of this service. What a regretful decision to hire this agent for my vacation. I’d recommend not to opt this tour & travels. ………. After reading his reply to my review, I should add these facts. Yes, I asked this man only a day before, due to my sudden vacation plan. But I didn’t force him to provide me a service. Neither was I begging to him. I told him my entire plan of 5 days and he agreed to it, and then gave me a price which I agreed to. And then in the mid way, he escalated the price as I posted earlier. And see his language. Calling me foolish. Anyone would understand what sort of service this man would deliver.

Here’s my honest review on my recent Kedarnath tour booking with Universal adventures. We thoroughly enjoyed the tour with all bookings and arrangements made perfectly. In Kedarnath we faced some issues with the room provided, but when I called the representative he immediately got it repaired and even offered to get the room changed. Given the reconstruction work happening in Kedarnath it is very difficult to get a replacement. Special thanks to Gourab and Om Tiwari who helped me in every aspect of planning. The taxi driver was very accommodating and helpful. Highly recommend this tour operator.

Really good arrangement of trip except for hotel in Rudraprayag. The team Gorab and Abhishek were really helpful in solving queries on the trip. Everything was well but the driver we had was rash driving on occasions and the vehicle supplied to 4 of us was too small and cramped up. We opted for do dham yatra and had a really good time for 8 days.

We had initially booked Do Dham Yatra with Universal Adventures. However due to non availability of helicopter tickets, we had to cancel this tour and change to Maharashtra Yatra as we could cover 3 jyotirlingas there. Though initially I faced comunication issues with Universal Adventures when they became unresponsive for a few days while asking for refund for cancelled tour etc, later for my Maharashtra Yatra I faced no issues.. My fulfilment manager Mr. Harshit Arora was always available for any queries and all services were provided as promised in the itinerary. The driver we got, Mr. Praful Kale, was also very polite and soft spoken. We did not face any issues with the road journey, which we were apprehensive of, because it was an eight day tour. Going by my experience with Maharashtra Yatra booking with Harshit Arora, overall I am a satisfied customer.

I had a terrible experience with Universal Travel. I paid 750 initially for a Bangalore to Howrah ticket, with the promise it would be confirmed from WL 147. Despite assurances, they demanded the rest on Nov 30, assuring confirmation by Dec 1. On checking, it was RAC 51, not confirmed as promised. They argued I didn't request a fully confirmed ticket and also got the gender wrong. Planning to take legal action for this fraudulent service. Avoid booking tickets with this agency; they seem to think people are naive. They failed to acknowledge that after WL, tickets automatically move to RAC. A truly frustrating experience. Don't trust Universal Travel—they treat customers poorly and overlook basic ticketing processes.

Such a poor transport I have never come across in my life. If we are traveling in this bus our life is under Risk. No security, No guarantee to our life because of their rash driving. Bus pick up and drop is not done at accurate time. The bus facility is completely Nill. Please don't travel in this travel and do not ever recommend to your friends as well.