ITC Gardenia, a Luxury Collection Hotel, Bengaluru

We had gone to ITC Gardenia for a group dinner. We were 45 of us and had made reservations in advance as it was the only way to give a heads up to the hotel for a large gathering. ||To our utter shock when we reached the venue there was no table available for us. After a lot of chaos and waiting for 45 mins they are arranged for tables in the bar area which was quite far from the buffet counter. To comfort us the hotel suggested to serve the starters at the table. Soon we realised that this was an eye wash because half of the starters were not served and the buffet counters were empty, taking ages to refill. The poor service didn’t end at starters and continued for the main course also which was empty to an extent where we were served yellow daal instead of daal makhani. ||The whole experience felt like we had gate crashed a wedding with atrocious leftovers to eat. This is the kind of service we get after spending so much money and giving business to the hotel. ||Please do not visit in large group and waste your money as they are not at all equipped to manage big crowds.

We booked a family function at ITC Gardenia expecting world-class service, but what we got was complete mismanagement and disappointment.||From the very beginning, the experience was nothing short of a blame-passing exercise. Initially, we were dealing with Kairvi, who came across as polite and professional. But shockingly, the very next morning, we were suddenly handed over to Ankita without any handover of discussions or commitments already made. Ankita turned out to be extremely difficult to deal with. Given the urgency of our event, we had no choice but to proceed. By evening, she too passed us on to Kamlesh, who had no authority to resolve issues and could only keep apologizing on behalf of his team’s arrogance.||Despite agreeing to every demand the hotel made (multiple licenses just to play music, accepting all their restrictions, etc.), they continued to mess things up. We had been absolutely clear from day one about the liquor brands we wanted and had confirmations from the team. But shockingly, a night before the event, we were informed by Kamlesh that the beverage manager got "confused" and procured the wrong brands. To make matters worse, the hotel apparently stocks only one brand of gin, and we were told to just accept it — all this while charging us premium prices for rooms and services.||This is not what anyone expects from a so-called luxury hotel. Instead of making our special occasion memorable, ITC Gardenia went out of their way to create stress, confusion, and disappointment.||If you truly care about your family events, do not book ITC Gardenia. They will spoil your moments and leave you with nothing but frustration.

Rooms are big and comfortable. Definitely you can see they are a bit old (furniture, tiles, light switches) yet it is compensated by cleanliness, "green" values, iPad that controls all room functions. The hotel itself has plenty of welcoming staff. The best verity breakfast I’ve had in India and the plants all around really make it unique. Close to the park and definitely quite and enjoyable stay. As I come from a different country, having built in power switches that fit all most international outlets is very comfortable

This is a great hotel with good ambiance and customer service. They don't give you their very good rooms if you book through third party sites. My balcony on second floor was a dead end space with no views. I think the websites need to specify this rather than letting your customers down. Morning buffet was quite good. Overall I give it 4 stars coz of the poor balcony view that I was looking forward to spend my evening.

One of the finest hotels I’ve ever experienced. The service is truly exceptional—beyond words. Every staff member is warm, attentive, and genuinely kind. Their in-house Japanese restaurant, Edo, is absolutely to die for. A solid 10/10… if not more. I couldn’t recommend it enough.

The hotel is very clean, with spacious and luxurious rooms. Staff is super friendly and helpful and understands very well what hospitality means. The food was excellent, with plenty of Indian and western dishes. I especially liked walking around and sitting in the huge lobby and bar at night, with a pleasant evening breeze. I will stay here again next time, despite the long commutes.

This review is on the Mysore hall wherein I was part of a large event. The conference facilities are excellent including the large spacious halls and meeting areas. The location is prime and accessible with good parking facility. The cleanliness especially that of carpets could be better. The service and food are very good.