JW Marriott Hotel Bengaluru

I had the pleasure of spending time in the Executive Lounge at the JW Marriott Bangalore and it was truly the highlight of my stay. From the moment I walked in, the atmosphere was warm, inviting, and the perfect place to relax after a long day of work and travel.||A special mention goes to Nishant and Sukhpal, who went above and beyond to make everyone feel at home. Their attention to detail, professionalism, and genuine kindness created such a welcoming environment. Whether it was ensuring refreshments were topped up, providing thoughtful recommendations, or simply greeting guests with a smile, they made the entire experience exceptional.||The lounge itself is beautifully maintained with a great selection of food and drinks, comfortable seating, and a calm ambiance that makes it easy to unwind. But it’s the people—especially Nishant and Sukhpal—who truly elevate it into something special.||If you’re staying at the JW Marriott in Bangalore, I highly recommend visiting the Executive Lounge. It’s the perfect way to relax, recharge, and feel genuinely cared for. Kudos to the team for setting such a high standard of hospitality!

We travel a lot across the country and globally for work, and I can say with confidence that JW Marriott Bangalore has one of the best hospitalities I have experienced. Nishant, Sukhpal and Amrish are incredible at their work. Their warmth, personal attention and protectiveness is top notch. I’ll keep coming back to this hotel not for the rooms or amenities, but mainly for the people.

JW Marriott made my first trip to Banglore truly memorable. From the moment I checked in I was greeted by the friendliest and most accommodating staff. The onsite restaurants are excellent. Remember to pack your swim gear, the pool is great! I’d like to especially mention Mahesh in making my first trip here remarkable.

I had the most incredible experience here. The staff were incredibly courteous and friendly, and ensured my entire stay went smoothly. My room staff was Raman, and made sure I had everything I needed and made sure to suggest turndown service in the evening. There is a wonderful breakfast with an array of local and international foods, a filter coffee station, and complimentary bottled water. I highly recommend this hotel when visiting the area.

recently stayed at JW Marriott in Bengaluru for a week with my leadership team for a business conference. While my overall stay and hospitality was warm and welcoming, there were some surprising lapses in service that I wouldn’t have expected from a brand of this caliber!!! The highlights? The little touches that made me feel at home. Payal from JW Kitchen greeted me every morning with a warm smile and recognized my room number by my face. Athili, the lovely housekeeper, did a fresh flower décor on my bed each day and created the most soothing turndown tub service after long workdays. Dinesh from the concierge went above and beyond by bringing me medication when I wasn’t feeling well - even though I had only requested for a cup of cumin seeds. The AYS team was consistently responsive and polite. Laasya from Guest Relations made my day with a sweet JW note and treat for being a Bonvoy member. Sakthi from the wellness center took care of us with genuine kindness during facility maintenance. And Abhishek from housekeeping was always warm and engaging in our interactions!! Other favorites from my stay included the fantastic breakfast spread, the well-equipped wellness center, pool, and gym, and the beautiful view of Cubbon Park from my room’s balcony. The smiling restaurant staff, who patiently served me without a single frown, truly elevated my experience, and I really appreciate each and everyone from the F&Brb team! They did a fabulous job!!!! However, there were some aspects that fell short. One day, I returned to my room and found a small dead roach inside a paper bag of breakfast bread I had packed and accidentally left behind. While I can’t say for sure whether it came from the kitchen or the room, it was alarming. Housekeeping was inconsistent with some basic stuffs like one of the trash bins left uncleared, the kettle not cleaned for nearly five days, and essentials like water bottles and glasses were sometimes not restocked. I ignored these, thinking they were one-time misses, but it began to feel like a recurring pattern. At breakfast one day, my simple request for a one-egg cheese masala omelette with chicken sausages got messed up - twice!!! One particularly disappointing experience was when I arranged a surprise room decoration for the son of our company’s COO (who was also staying there). I had clearly asked the GRM, Sanchita, to inform me once the guests had stepped out before starting the decoration - but she didn’t. The surprise was mishandled. Karan, the RDM, made a kind gesture to redo the setup in another room and added our gift, which I truly appreciated. However, neither he nor the original GRM followed up with me or met me afterward. Sanchita, in particular, didn’t acknowledge the oversight or offer a sincere apology, and I truly feel that she doesn't have the eye for detail that a GRM should have!! Despite all this, I want to highlight that many team members were truly exceptional - their warmth, smiles, and willingness to go the extra mile made parts of my stay genuinely memorable. But at a JW Marriott, I do expect the basics to be non-negotiable: clean and well-serviced rooms, consistent housekeeping, and accurate attention to guest requests. That’s what defines luxury!! I hope this feedback helps the team improve and better align guest experiences with the high standards JW is known for! Would I return? Possibly yes - or maybe not!!! Only time can tell that!!

I had an unpleasant incidence at this hotel where I stayed one night from 5th of September. I was put up at this hotel by the organizers of a medical conference for which I was an invited speaker. The incident happened as I was checking out. I was taken aback to be told that I had an unpayed bill for a packet of choclate cookies which was probably reported by the housekeeping . I had not taken anything from the fridge and I told the manager at the checkout . Seeing I was getting upset, the senior person stepped in and said I didn't have to pay!! Therefore it is my word against the cleaning/ housekeeping staff and it was ridiculously embarrassing to be in this situation. You should have a better mechanism in place rather than embarass a guest. Next time lock the damn fridge and have the snack ordered as room service or better still by card swiping ... anything.|Additionally I had told the organizers that I wanted a late check out. However when I tried to use the lift my card in the late afternoon, was deactivated!|The toileteries were old - the moisturizer nozzle was stuck and wouldn't open. There was no body wash in the container within the shower cubicle. |All in all not a good feeling to have stayed briefly in this hotel.

I stayed here for the past week. The food and service at the restaurant were excellent, and the staff throughout the hotel were attentive and helpful. Overall, I really appreciated the hospitality. That said, I did find the strong synthetic fragrances used in the rooms and corridors to be overwhelming. As someone with allergies, this made my stay more difficult and uncomfortable. Even after returning home and washing my clothes in hot water, the scent still lingers, which has been extremely frustrating. Hotels should have a neutral, odor-free atmosphere, which has mostly been my experience with other 5-star properties. Update: Despite washing all my clothes in vinegar and hot water, the cheap fragrance lingers. I regret staying at this hotel. I’m not considering buying new sets of clothes and bags because the fragrance is too strong to put up with.