Pepperfry Home Furniture, Mattress & Decor Shop in Indiranagar, Bangalore

. I had given a good review before during design phase but post installation we realised how pepper fry fooled us. They charged us 2.6L for basic interiors and master bedroom wardrobe was just one column, felt like somethis left hanging, the quality used was so poor, maybe local vendors will also use good products. On asking they said we approved the design, during design they only asked me about where to move the cupboard handle, I did not even realise that they would just make one box instead of a proper wardrobe.. the second room wardrobe handle just came out when we opened and no proper response on handling these flaws, worst service just wasted our money on Pepper Fry. If anyone opting for this please reach out to me I will give clear picture of their work worst low quality service.. I kept asking to connect with manager but apparently no one has responded. We are now spending a Lakh more to complete the interiors.. I even asked for detailed bill and no one responds,. We spend our hard earned money. Please don’t con people.

I ordered a dining table from Pepperfry Studio, Indiranagar, Bangalore in the month of January 2025. with a promised delivery time of 30 days. However, the product arrived much later than expected, and neither the store nor the company had any information about the courier status. The installation process was another struggle—I had to follow up multiple times, and after a lot of effort, it was finally completed. Despite being promised free installation, I had to pay extra from my own pocket. To make matters worse, the product was defective. Out of the set (1 table and 4 chairs), 2 chairs were damaged, and the tabletop was misaligned with a poor finish. When I contacted customer service for a return, they claimed it was a self-assembly product. Later, when I reported the damages, they refused to process a return, stating that it was past the return period. I reached out multiple times to the store manager and customer service, but received no response. Even after escalating the issue to Mr. Ashish Shah, CEO of Pepperfry, I am still waiting for a resolution. Pepperfry seems to believe that a ₹50,000 dining table is only meant to last a week. Their lack of accountability and poor customer service is unacceptable. I strongly advise against purchasing anything from Pepperfry due to their subpar product quality and terrible response time.

I had a fantastic experience shopping at Pepperfry. Mr. Ajay was incredibly friendly and helpful throughout the entire process. He took the time to understand my requirements, provided valuable recommendations, and made sure all my questions were answered. His customer service was top-notch, and he ensured a smooth and enjoyable shopping experience. I highly recommend visiting this store, and I will definitely return for future purchases

Great store with a good collection of Furniture at affordable prices, Mr.Abhay has kindly explained everything in detail, I highly recommend this place!

Extremely Disappointed with Pepperfry Studio – Unresponsive Support We ordered an L-shaped sofa from Pepperfry, which was delivered on 1st June. At the time of delivery, the delivery person took a photo, and unfortunately, we didn’t inspect the sofa thoroughly. However, within minutes of sitting on it, we noticed that some stitches had already come off. We immediately took pictures and visited the Indiranagar Pepperfry Studio within 2 hours of delivery to raise our concern. The store manager acknowledged the defect and assured us that a return request would be raised. Due to a technical issue, he submitted the return request the following day. To our shock, a few days later, we received an email from the support team stating that the return request was rejected because the delivery photo didn’t show the defect. Despite explaining that the issue became visible only after use and that we had reported it promptly, our request for escalation and inspection was flatly denied. A support representative named Priyanka was particularly unhelpful and dismissive. She refused to process the return, citing that the issue wasn’t visible in the delivery photo and that the return request was raised a day late — completely ignoring the fact that we had visited the store within hours and followed the process as advised. This has been an extremely frustrating and disappointing experience. The product was clearly defective, and the lack of accountability and empathy from the support team has left us with no resolution. We expected much better from a brand like Pepperfry. Would not recommend Pepperfry to anyone looking for reliable customer service.

Great. No fuss. I adore the service. Cannot thank Mr Harsh in white field shop enough for his patient explanation about the various choices, which helped us to chose the right product for us. This our second purchase with pepperfry, both products are fabulous and value for money.

We had a good experience working with Nandhini. She was available when we needed her and took the time to listen to our requirements. Her attentiveness and responsiveness made the entire process smooth. We really appreciated her ability to understand our vision and translate it into a functional design. Thank you for your dedication and professionalism!