Zostel Bangalore (Indiranagar)

Not a Place That Understands Hospitality I rarely leave reviews, but this experience left me no choice. I had high hopes while booking this hotel, expecting a decent stay and respectful treatment — but unfortunately, what I experienced was the complete opposite. The overall atmosphere was cold, uncomfortable, and lacking the most basic sense of hospitality. The staff, especially those at the entrance and security, behaved in a way that made me feel like I was doing something wrong just by being there. Their tone was not only impolite but also passive-aggressive, as if they had a problem with guests who didn’t fit their "local" expectations. It was disappointing, even a little shocking, to witness this kind of attitude in a hotel located in Bangalore — a city that welcomes people from all parts of the country and the world. The purpose of any hotel is to make people feel at home, regardless of where they’re from or what language they speak, and this place failed completely in that regard. I wasn’t expecting luxury — just decency, kindness, and professionalism. Sadly, none of those were present. I checked out not just with bags, but with a lingering sense of discomfort. I wouldn’t recommend this place to anyone who expects even the bare minimum of respect and courtesy from hotel staff. There are many better places to stay — don’t waste your time or energy here.

One of the Most Unpleasant Hotel Experiences I've Had This was honestly one of the worst and most uncomfortable hotel experiences I’ve ever had, and I travel frequently. From the moment I stepped in, there was a strange lack of warmth or hospitality from the staff, especially the security. Instead of being welcoming or helpful, their tone was cold, dismissive, and frankly, rude. It felt as if they had no interest in making guests feel comfortable — and instead, acted as though they were doing us a favor by letting us stay. In a city like Bangalore, which is known for its diversity and openness, I never expected to be treated like I didn’t belong just because I wasn’t local. A hotel should be a space where people from different backgrounds, cities, and even countries feel safe and respected — but this place had the opposite energy. Their attitude made the stay incredibly tense, and at no point did I feel like a valued guest. Basic hospitality, respect, and professional behavior were completely missing. I usually don’t leave reviews, especially negative ones, but this experience was bad enough to warn others. If you are someone who expects polite service, professionalism, and even a minimum level of courtesy, I strongly suggest staying away from this hotel. Absolutely not worth the money, time, or mental stress.

The hotel itself is actually quite nice — clean rooms, good amenities, and the staff at the front desk were polite and helpful. The food was also decent and location-wise it’s pretty convenient. However, the security is a serious issue. They were rude and unprofessional throughout our stay. What made things worse was that they kept insisting we speak in Kannada, even though we clearly told them we didn’t understand it. It felt unnecessary and uncomfortable. It’s a shame because everything else was good, but the behavior of the security staff completely ruined the experience. Management really needs to take this seriously. Until then, I wouldn’t recommend staying here if you value respectful treatment.

Extremely Unprofessional and Unwelcoming This was by far one of the most disappointing hotel experiences I've had. The staff, especially the security, were shockingly rude and unprofessional. Instead of treating guests with basic courtesy, they created an uncomfortable and unwelcoming environment. As someone visiting from outside the city, I expected at least respectful treatment — but was instead made to feel like I didn’t belong. This is not how hospitality should work, especially in a city like Bangalore that sees people from all over the country and beyond. I do not recommend this place to anyone who values respectful service and a comfortable stay. Definitely not worth the experience. One star is generous.

Security Guard Was the Worst Part of the Stay – Completely Unprofessional I usually don’t write reviews targeting a single person, but the security guard at this Zostel truly ruined the entire experience for me. From the moment I arrived, his behavior was off. He was rude, dismissive, and acted like guests were a burden. Instead of offering help or at least basic courtesy, he spoke in an aggressive, condescending tone and clearly had no idea how to interact with travelers. There was no sense of safety or hospitality – just cold stares, harsh words, and constant passive-aggressive behavior. At night, instead of actually paying attention to security, he was busy scrolling on his phone or pacing around like he was doing a patrol in a war zone. One time I politely asked a question, and he snapped back with a sarcastic and unnecessary comment, like he was doing me a favor just by standing there. Zostel should seriously reconsider who they put at the front gate — this guy is the exact opposite of what a traveler-friendly, safe, welcoming hostel needs. First impressions matter, and this guard made sure mine was absolutely awful. Unfit for the role and a complete buzzkill.

I don’t even know where to begin — this was hands down the WORST hotel stay I’ve ever had. The service was beyond terrible. The staff was rude, unresponsive, and seemed like they couldn’t care less about the guests. Asked for basic things like clean towels — had to wait HOURS, and still got nothing. Housekeeping? Nonexistent. Room smelled musty, like it hadn’t been cleaned properly in ages. The front desk acted like we were a burden for even asking questions. They had zero hospitality, zero professionalism, and definitely zero interest in solving any problems. Don’t even get me started on the food — stale, cold, and absolutely inedible. This place shouldn't even be allowed to operate. A complete disaster from check-in to check-out. If you're thinking of staying here — DON’T. Spend your money somewhere that actually respects its customers.

This was by far the most uncomfortable hotel experience I’ve ever had. The security staff was extremely rude and unprofessional. Not only was their behavior intimidating, but they actually tried to force us to speak Kannada, their local language. When we politely spoke in English or Hindi, they got aggressive and dismissive, acting like we were doing something wrong. It's shocking that a hotel catering to guests from different regions and countries would tolerate such behavior. Security is supposed to make guests feel safe, not uncomfortable or pressured to speak a specific language. The whole situation felt hostile and unwelcoming. If you’re not from the area or don’t speak Kannada, do yourself a favor and stay far away from this place. Terrible service, even worse attitude. Never again.