Royal Brothers - Bike Rentals - Whitefield - ICICI Bank - Bangalore

I've been a regular customer for royal brothers from 2019. I've booked almost about 70-80 times from royal brothers, I've had pickups from various places like Marathahalli, bellandur, indiranagar, Koramangala etc. all the staffs there were so good. I recently booked a hero maestro just for a one day short ride. The vehicle was not available so they offered me an aprila 125. The vechile wasn't properly maintained. It had some scratches and dents, indicating that the vechile had some form of inner damage. Nevertheless I rode the vechile. I rode the vechile through a speedbumb and the chasis came off. I adjusted it and rode it back. While delivering the vechile back the guy asked me to pay for the damage. I'm attaching the following pictures of the vechile that was given to me. The damage seems to have happened long ago. And they've given me a damaged vehicle. Now they're asking me to pay for the damage that already pre existed before even the vechile was handed over to me. Attaching some pics for reference. These dents and scratches look old. The chasis broke from the inside and is filled with debris. It doesn't look like I broke the chasis yesterday. Fix your vehicles please. I've never had any problem with you guys until now. These guys simply reattached the chasis and gave me the vechile. I as a customer couldn't cross check at the time of delivery because I was in a rush.

Very disappointing service from Royal Brothers. My scooty broke down last night and since then customer service is only saying that they will arrange a technician, but nothing has happened till now. No proper response, no update, no solution. Completely unreliable service – if this is how they handle breakdowns, I would never recommend them to anyone

They wont check the vehicle properly. Booked & taken activa 6g vehicle from 3/8/24 to 10/8/24. Experience was so pathetic. Totally disappointed and suffered with that vehicle. Self start was not working for that vehicle. They told to use with kick start. They didnot replace another vehicle.For ladies its very difficult to put center stand of 100kg vehicle and kick start. My leg got injured because of that kick start. Whenever i raise complaint they ask us to come to store location. If vehicle not starting how it is possible to come. Hardly vehicle worked only for 70 km..Poor customer support. With continues complaint,on 9/8/24 one person came and replaced the battery which is of no use since next day is the return date. Spent nearly 3k for one week. But no use of that vehicle since it was not starting. They refused to refund the money. So pathetic service. Better avoid the service.

Good condition Meteor 350. Enjoyed the ride to Lepakshi. The back seat is a pain.

Worst experience ever they provide bike which is not in good how customers will know about condition of bike.And we are facing multiple issues with the bike like engine overheat,gear system now working properly and then tyre got flatted they simply told it is customer responsibility not on us.I want to ask one thing what is there responsibility.wrost experience ever

Worst ever experience I've got as a customer. I was in the streets for almost 2 hours just because of their poor customer support and worst roadside assistance ,bike got broke down in the middle. Never recommend ROYAL BROTHERS for anyone I know. I had to repair THEIR Two-wheeler with my money and they're not willing to give any amount or even a word of apology. Pathetic and worst ever experience. They're only care about the money and not the customer satisfaction..

The overall experience until booking the bike is great. Seamless user experience is selection of the bike, tariff details and etc. once you book the bike the services are not up to the mark. Especially with the Hoodi circle branch near icici bank. Really pathetic service and unresponsive. The emergency number which has been given to me , they don’t receive that call. Most of the time it’s not reachable or else switched off. While picking and dropping off I called atlest 20 times and every time it’s a long ring and then disconnect. When I asked the guy at the centre he said they don’t know whose number is that. I know it’s a working number as I spoke one time with that person as luckily he picked the phone once. I called customer care as I thought I would be late as I was stuck in traffic they said call the service centre guy and let them know but it’s the way I expected no response over phone. You guys need to improve your customer service for sure.