IndusGo Self Drive Car Rental - Bengaluru

I booked an Innova Crysta. The exterior of the car had several damages. The left side passenger bucket seat folding mechanism was broken and seat was unusable. After persistent attempts at trying to get them to repair the seat, they reluctantly took the shop to the mechanic and brought it back with a temporary fix. This delayed my pickup and I asked the employees at the yard to extend my drop off time and they had both agreed. When I returned the car they denied that the drop off time was extended. After several rounds of discussion with the yard employees and customer care they finally agreed. When they calculated the final fine they accounted for Rs. 15/extra km although my booking had shown Rs. 9/ extra km. Despite showing the yard employees and sending customer service evidence of the booking they kept insisting that I should pay 15/km (even though it was their fault). Finally when I said I would escalate the issue with a formal complaint they said they would sort it out. But it has been over 2 weeks since I have got my refund. Neither the yard employees nor customer service have any intention of returning my money. It was a very bad and frustrating experience. I don't recommend renting a car from this company.

Horrible experience. The yard manager was sleeping with the office locked. No contact number was provided, even though the pick up was early in the morning. They refused delivery, but the location was within 30 kms. I had to wait an hour after the booking start time for my trip to begin. The car was dented and scratched at multiple places and sun visor was broken. Wipers left marks on the windshield. The insurance copy in the car was old. The yard manager was persistently trying to pass it off as the current copy. Customer support was only interested in the customers liability. No action was taken or a call to the customer when the trip did not start on time. After I brought this to their notice multiple times, they only provided a measly refund. The absolute worst car rental company!

The paperwork was so easy...not a hassle at all..just show them original dl n aadhaar that's it.. I booked a brezza.....it was in good condition. Smooth, neat n clean.

"I had a great experience with Indus go. The booking process was smooth, the car was clean and well-maintained, and pickup/drop-off was hassle-free. The staff was friendly and professional, making the entire rental process stress-free. Highly recommend them for anyone looking for reliable car rental service."

Amazing service clean and proper vehicle checked before handing over to the user only thing that can be improved is the speed limiter should be at 95-100kmph cause without that speeding on the highway is bit tricky.

We booked a Innova 4 months ago in Bangalore as we are traveling from the US and needed a reliable car. Upon receiving the car we realized that the permit was expired and not drivable. After hours of waiting for a new permit approval with 4 kids outside of our hotel, the manager pramisooriith decided to cancel the car. The employee who was delivering the car was trying to help us find another one through the company and the manager pramisoorjith didn’t like that and was scolding him in front of me ultimately firing him for trying to help me. Please treat your employees better. This man deserves his job back.

Best car rental in Banglore. Affordable price, friendly staff and brand new cars...