Revv Self Drive Car Rental

They changed the car without my knowledge. They called me to say the delivery would be delayed by 1.5 hours as the car was undergoing servicing. They then sent a dirty and defective car which broken down on my way to Pondicherry. I was made to pay for towing and all repair charges. On top of that I was threatened to pay an extra INR 3000. When I refused to pay, they sent recovery agents at my home. NEVER EVER USE REVV IF YOU VALUE YOUR TIME, MONEY AND MOST OF ALL SAFETY.Also, I'd urge everyone to head to Google Playstore and rate them 1 star on their app as that is how they receive lions share of their bookings. Once they're marked down on Google/Apple playstores, people will steer clear. Having said all, I'll be legally pursuing this matter which Revv can be sure of!!

We rented a car expecting a safe, roadworthy vehicle, but what we received was a complete disaster. -The car made loud, strange noises while starting and driving. -Braking and acceleration were highly uneven, showing clear signs of poor maintenance. -The vehicle was damaged both inside and out. -Wires and switches were hanging loose under the steering wheel. We contacted customer service immediately at the time of delivery, but instead of addressing the issue, they outright dismissed our concerns in a rude manner without even checking the car. They had the audacity to claim that their vehicle was fine and that we’d have to pay a 100% cancellation fee. When we insisted they inspect the car first, we received a rude call again the next day to say their technician had checked it and found no issues—completely ignoring the clear defects. They have refused to refund our booking amount. Attached are images of the car’s condition for reference.

1. Deceptive Practices: The classic "bait-and-switch" — offering a good car to secure a booking and then providing a substandard vehicle with empty promises to change it. 2. Zero Accountability: Making promises ("that day never came") they have no intention of keeping, knowing the customer is already locked in. 3. Dangerous Negligence: Not conducting physical surveys of cars is a major red flag. This suggests poor maintenance, potential safety issues, and a complete disregard for customer safety and satisfaction. They are essentially renting out unknown quantities. 4. Unprofessionalism: The stark contrast between being "very soft on the phone" (the sales pitch) and the reality of their service is a sign of a manipulative and unprofessional operation. The phone manner is a tool to lure customers in, not a reflection of their business ethics. Morale : Don't hire any car from this "REVV" company

I am writing this with utter frustration and disappointment regarding the appalling service I received from your platform. It is genuinely shocking that a company operating at this scale can deliver such a pathetic customer experience. If there were an option to give a negative rating, I would have done so without hesitation. I had booked a Hyundai Santro for a one-day rental. Later, your executive informed me that the vehicle was being changed to a Hyundai i10 due to a "technical issue." I accepted the change assuming the replacement would be in proper working condition clearly a mistake on my part. Within the first 80 kilometers of the journey, the car developed a loud mechanical noise and the air conditioning system began malfunctioning. Shortly after, the vehicle broke down completely and refused to start. I was stranded with my family, including an elderly person, in the middle of the highway. This wasn’t just inconvenient it was dangerous. Despite multiple calls to customer care, I received no immediate assistance. Your so-called "maintenance team" only responded after more than two hours, offering nothing more than a vague assurance that the car would be towed. There was zero support provided on-ground. If it weren’t for the timely intervention of the Karnataka Highway Patrol, we would have been left stranded for hours due to your sheer negligence. To make matters worse, I paid close to 6,000 for car that barely ran for 80 km — out of the 462 km limit. In addition, I had already spent ₹1,200 on fuel. The condition of the car was nothing short of disgraceful: low oil levels, inadequate AC coolant, and visibly poor maintenance. It is absolutely unacceptable that you would hand over a car in such a condition to a paying customer. I have raised a refund request and I expect a full refund without delay. Let me be clear — this was not just a service failure; it was a complete disregard for customer safety and basic accountability. If you have even the slightest sense of responsibility or professionalism, I expect immediate action and a full reimbursement. This experience has destroyed any credibility your service may have had

Given a very bad car with worn out tires and scratches all around the car. Paid 37k for 15 days for a crappy car. Customer support was even bad, they would not replace even though it is a safety concern. I am surprised that a company has no concern for customer safety.

Don't go for Revv, very worst condition Santro AT, he delivered puncher wheel car, driver request me to fill the air, another 15 mins fully flat tyre and replaced spare tyre, this also 2 puncher, next day battery faulty, maintenance team did not agree at all, even battery shop person confirmed the faulty battery, totally disappointed for week book, finally they approved to replace new one waste of my time, could not able to do my function properly, very worst Revv rental cars

It’s not the same company as it used to be years ago. They only care about sales now…there is no internal communication between the sales, operations and the customer support teams. I was promised a timely delivery and guess what, they didn’t even deliver the car, didn’t even share any contact info of the delivery person. I had an important plan which i had to cancel because of it. The sales person Pranjal didn’t respond to my messages and calls right on the car delivery day. They failed to do the basic courtesy of making sure that they inform me and arrange for an alternate vehicle after they failed to deliver the car. Super unprofessional! I used to love Revv but this one experience made sure i would never book again from them.